Is updating your Synology NAS closer to an artform than a science?

Recently we’ve been chewing over what a successful patch/upgrade cycle looks like for hardware appliances. We’re anchoring round Synology DSM here because it underpins stuff SMEs do on a daily basis, but the ideas are transferable to other platforms.

Managed well, patching takes more TLC than many folks are able to give. Having discovered this, we’ve found that approaching updates as an ‘artform not a science’, helps us balance out the competing forces behind our patching strategy. Pendulum swinging between a ‘ticking time bomb’ of known security holes and the ‘want latest feature set yesterday’ mentality isn’t really sustainable – especially when you consider most appliances support virtualised estates, which want consistency from their underlying storage.

So, how frequently should you update DSM? What about minor & build updates? And all those wonderful new features?

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